When and how can I contact your Customer Services team?
Our customer services team is available during normal working hours from Monday - Friday. Simply contact us and one of our agents will be more than happy to help.
What is a Sweet Bouquet?
A sweet bouquet is a chocolate floral creation (be it an arrangement, bouquet or single flower) made of the highest quality chocolates, jelly candies and other delicious sweets.
How long will an arrangement last?
Depending on the arrangement of chocolates, most will last approximately 3 months.
What sweets and chocolates do you use?
Unless stated otherwise, the majority of our chocolates are of the highest quality imported from Europe. All sweets are taste-tested and carefully selected by us. For more information on our chocolates, please visit the About Us page.
I am interested in one of your products, but would like you to make some changes to it. Is this possible?
Yes, for our chocolate arrangements, it is. During the check-out process, please make a note of your request in the additional notes section and we will try our best to meet your needs. However, please note that we cannot guarantee that these changes can be made as they will depend on stock availability. Our hampers and gifts are specially designed and therefore we will not be able to make any changes to these.
Can I include a personal message with my order?
Yes, you can. During the checkout process there will be an opportunity for you to include your personal message (up to 255 characters long). This is a free service offered. The message will be printed on one of our Sweet Bouquet message cards.
Can I order a hamper customised to my specifications?
Yes, you can. We do require a minimum order of 20 hampers to be able to accommodate this request. Please contact us for a quote.
How do I order from your website?
It is very easy to order from our website... a simple check-out process.
Firstly you need to select a product that you would like to send. Click the "Order Now" button and proceed to the Product Information Page. Here you will need to select the size option you would prefer, along with the delivery area, delivery date & delivery time information. At this stage you may also add any extras to your order.
Once you click "Add to Cart", your product/s will be added to you shopping cart and the easy check-out process will begin.
During checkout, you'll be asked for your personal details so that we can contact you in case there is a problem with your order. You will also need to provide the name, address and telephone number of the person to whom you're sending the gift, and your payment details. Here, you may also add a personal message for your message card.
We use a secure payment gateway to verify credit card information and you can rest assured that all your details will be transmitted securely. For security reasons, we do not store your credit card details, so they cannot be shared with anyone else.
Can I order by phone?
Yes, we have a call centre with friendly staff waiting to guide you through the purchase process. Simply contact us.
How much does delivery cost?
Delivery charges vary depending on the method of delivery. Delivery costs may vary depending on where the destination is. We use a courier service to deliver our hampers and gifts, so we simply pass these costs on to you. Outlying areas may be more expensive to deliver to, but we will be able to get your gift there.
Can I remain anonymous?
Absolutely! During the check-out process there is an option to remain anonymous. Click that button and we will keep your name and details hush-hush. For Data Protection purposes, all information provided by you, the sender, is kept anonymous. All the recipient will see will be the card message (if you choose to include one).
How will I know my order has gone through successfully?
When your order is successful you will receive an order number on the "Successful Transaction" page in the check-out process. We will also send you a Proforma invoice with your order details and order number via email. If you choose to "Pay Later" in the payment options you will receive a temporary number and your order will not be processed until proof of payment is received and an order number issued to you.
How do I make changes to my order?
When your order is successful you will receive a Proforma invoice via email. Simply reply to that email with your requested changes and we will try our best to meet your needs. Please note that once an order has been made up by our supplier and already sent on delivery your changes cannot be made.
Oops! I seem to have ordered more than once. What should I do?
Please contact us and one of our call-centre staff will help you resolve the problem.
I`ve not received an order confirmation, what should I do?
We automatically send out an order confirmation email when we receive successful order. However, if you do not receive this email it could be for one of two reasons: (1) you have entered your email address incorrectly or (2) the order was not processed successfully.
If you would like to double check that we have received your order successfully, please contact our customer services department.
How do I request a tax invoice?
There are two ways of requesting a tax invoice:
General Delivery Information
During peak periods such as Christmas, Easter, Mother's Day, Father's Day and Valentine's Day, as demands are high we recommend you place your orders as early as possible to avoid disappointment and to ensure we can meet your delivery date.
Please ensure that the recipient is at home or work the day the delivery will be sent. We recommend you provide us with alternative delivery information such as leave with the neighbour, to prevent any incidents from occurring. To minimize delivery problems we may need to contact the recipient. If you DO NOT want us to contact the recipient you must advise us. In the unlikely event that an order is not received, please contact us as soon as possible so that we can investigate with the courier and arrange another delivery. Any non-deliveries must be advised by the next day. For any further information please contact us on 010 593 0686 or email us at [email protected]
Where do you deliver to?
We deliver to almost every corner of South Africa. If you are unsure whether we deliver to a specific area, please contact us.
How will I know if my order has been delivered successfully?
Once we have received delivery confirmation details from our courier, we will relay the delivery details to you via email.
What can I do to help ensure that my order is delivered successfully?
You can certainly help us to ensure a successful delivery takes place by making sure you provide us with accurate delivery information: the full name, telephone number, address and postcode of the recipient. It may also help if you include additional notes (which can be added at check-out) where the property is hard to find or if the recipient is in an office park, university or hospital. Basically, as much accurate information as possible always helps (eg: building name, floor, ward number, departments, etc.).
Can you deliver to business addresses?
Yes, we can! For larger corporate locations, please try give us as much information as possible regarding the recipient's desk location (eg: building or floor number, etc) as well as the recipients direct line (and mobile number should they not be at their desk when the delivery guy arrives). Please note that some corporate locations require our delivery guys to leave all deliveries at their "Deliveries Depot" and it is then up to them to contact the recipient to collect their delivery from them.
Can you deliver on weekends or on a Public Holiday?
We unfortunately won't be able to deliver your order on a weekend. We also do not deliver on Public Holidays.
Do you guarantee delivery dates?
Yes, as long as all the delivery information you provide us with is accurate and the recipient is there to accept the order we can guarantee delivery dates.
Can you guarantee a specific delivery time?
Specific delivery times cannot be guaranteed. Deliveries are made between 8am and 5pm Monday to Friday.
What happens if the recipient isn`t there when you try to deliver?
If the recipient is not at home or work to accept their delivery we will try to leave the gift with a neighbour or colleague.
Either way, we will contact the recipient to let them know where we have delivered their gift.
In the event that we are unable to leave the gift with someone else, the gift will be brought back to our depot and we'll contact you to arrange a redelivery.
The recipient has not received the gift I ordered. What should I do?
Please contact us to let us know (and remember to quote your order number). We will follow up and track your order for you.
The product the recipient received does not look like what I ordered. What can I do?
Every effort will always be made to make sure the product delivered resembles the image on the website, but unfortunately this is not always possible as we may sometimes need to make last-minute changes in order to make up the arrangements. This may be due to stock availability. In these cases, we will substitute the necessary products with that of a similar style, colour and of equal or greater value to your original order. We will try our best to let you know before the orders are made up and delivered.
The delivery confirmation shows that my order was left in a secure place, what does this mean?
In the event that we are unable to leave your order with the recipient, we will try to leave it securely on the property. If this is the case, we will contact the recipient to let them know where and/or with whom the order has been left.
Why weren`t you able to deliver my order?
We do our very best to ensure that your recipient receives the products you have ordered. However, there are sometimes problems that prevent us from delivering. These include the recipient not being at home, our drivers being unable to find somewhere secure to leave the order, problems with the delivery address provided, etc. Please contact us to discuss the order and we will let you know what the problem was.
How do I pay?
We offer a variety of payment options: credit card (all major cards accepted), EFT and Cash deposit. If you choose to pay by EFT or cash deposit, we will need to receive proof of payment before your order can be processed.
Can I pay for my order on delivery?
I'm afraid that we can't accept 'payment on delivery'. All orders must be paid for in full prior to the order being processed and dispatched.
I don't have a credit card. How else can I pay?
In addition to accepting all major credit cards, we offer a variety of payment options: EFT and Cash deposit. Where you choose to pay by EFT or cash deposit, we will need to receive proof of payment before your order can be processed.
My payment won't go through successfully. What should I do?
Your payment might not be going through successfully for any number of reasons. If your payment has failed, it is very important that you try to contact us as soon as possible as, without payment, we are not able to deliver your order. Please contact us and one of our customer service agents will try to assist you.
What happens if I choose to "Pay later"?
We will only process your order once we have received proof of payment, so please try to pay for your order and send the proof of payment to us as soon as possible.
