Delivery Information
We deliver chocolate arrangements, hampers and gifts to most parts of South Africa. All products are dispatched via a courier.
You can help us to ensure a successful delivery takes place by making sure you provide us with accurate delivery information: the full name, telephone number, address and postcode of the recipient. It may also help if you include additional notes (which can be added at check-out) where the property is hard to find or if the recipient is in an office park, university or hospital. Basically, as much accurate information as possible always helps (eg: building name, floor, ward number, departments, etc.).
Next Day Delivery
If you would like your order delivered the next day or in advance we, again, cannot guarantee a specific delivery time, but can guarantee the order will be delivered on the day you have selected (providing the recipient is there to accept delivery).
What happens if the Person I'm sending to isn't there?
This does happen from time to time and, when it does, we follow a fail-safe procedure. If there's nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. They may also leave the gift with a neighbour or colleague and will contact the recipient informing them of this arrangement.
Specific Delivery Times
Specific delivery times cannot be guaranteed. Deliveries are made between 8am and 5pm Monday to Friday. Unfortunately we cannot offer a specific morning or afternoon delivery service for couriered products, as this will depend on the courier driver�s routes and other circumstances outside our control.
Complications
If you are ordering chocolate flowers, hampers and gifts for a special occasion or if there is a deadline to when the gift must be received, please ensure that we have a way of contacting you. Complications arise (for instance, you're sending a gift to a friend in hospital and they've been discharged) and the sooner we are able to get in touch with you to find an alternative solution the sooner the gift can be delivered successfully.
Alterations
If you have already sent your order and realise that you need to change something (perhaps an address or a delivery date), please
contact our customer service department as quickly as possible. Have all the relevant details to hand, including the order number, recipient name and address. If the order has not already been dispatched, we should be able to make any necessary changes.
Busy Periods
Most holidays are very active periods for the delivery of our products (e.g. Valentine's Day, etc) and because of the volume of gifts being delivered during these times, we ask that you place your order with us as soon as possible, and at least several days in advance of the delivery date, to help us plan ahead and ensure a successful delivery on the specified date. Please note that we do not deliver on weekends or public holidays and our couriered products can only be delivered on weekdays (public holidays not included). We rely on third parties to deliver our products, so please let us know as soon as possible if an item has not been delivered and we will do our best to resolve the problem for you as quickly as possible.
